Shipping, Exchanges and Returns
Orders have the estimated delivery time indicated in the table below, counting from the date of shipment.
Delivery times for orders destined for the islands vary greatly, depending on whether they are heading to an island that is or is not well connected, according to the information provided to us by the transport company.
If you are not at home during delivery hours (which is Monday through Friday, during working hours), I recommend that you indicate an alternative address as a signature may be requested at the time of delivery.
If you refuse to pick up or accept the order, you will be responsible for any responsibilities that may arise and for shipping the order to our Portuguese address. This amount will be withdrawn when we refund your order.
If your order has been returned to our store, you will be responsible for repaying the shipping costs in order for the shipment to be sent again. If the order is not claimed within 8 days, you will be responsible for any fees that may occur and for shipping the order to our Portuguese address. This amount will be withdrawn when we refund your order.
2 – 5Kgs
5 – 10Kgs
|Extra Large Package|
10 – 20Kgs
Mainland Portugal: 2 working days
Islands: up to 3 weeks
Europe: 3 to 5 business days
Important note: Delivery times are estimated and not guaranteed by the shipping company.
Exchanges and returns
It is possible to return the item(s) within 14 days from the delivery date. It is not possible to make exchanges.
It is not possible to exchange any product and the reason is quite simple: as there are few units of each item, I cannot guarantee that, at the time of exchange, there is availability of another size or another desired product.
I understand that you may feel frustrated if you don’t get a specific product, so my team is here to help, please contact us by email at firstname.lastname@example.org to see how we can help.
We do not offer free returns or pre-paid labels.
We do not accept returns of customized items that contain a dedication or other specific element on the placed order.
The return of any item must reach our address (Rua Gomes Freire 83, 3000-204 Coimbra, Portugal) within a maximum period of 14 days after you received it. You may receive a refund of your purchase price before shipping costs once the item has been returned in its original condition. We don´t accept exchanges.
If our tests prove that the items were already worn or changed (except for fitting purposes), we will not accept them. The items will be sent again to the customer, with no warning.
We recommend that you use a shipping method that allows tracking, as we are not responsible for the loss of your return.
To return an order, just follow these steps:
1. Start by confirming that the item(s) do not show any signs of use.
2. Then place it in our package and enclose a copy of the receipt with your name and order number.
3. Use a tracking shipping option, as we are not responsible for the loss of any order. If you live outside the European Union, you must indicate on the customs declaration that this is a refund and that the value is 0 euros.
4. Returned orders that do not comply with these requirements may cause a delay in the return processing and/or the impossibility of executing the refund.
5. After my team receives the returned items, please allow up to 10 days to receive your refund, without shipping costs.
6. As always, my team is always available to help with any question, just contact us by email at email@example.com.