Terms and conditions
This page contains the terms and conditions to buy at Filipe Albuquerque online store.
Please read these terms and conditions carefully before ordering any product. You must understand that by purchasing any of our products, you agree to these terms and conditions.
By placing an order on the Filipe Albuquerque online store, you guarantee that you are at least 18 years old (or have an adult’s permission to buy from this online store) and you accept these terms and conditions which apply to all orders placed or to be made on Filipe Albuquerque online store, for the sale or offer of any products. None of these terms and conditions affect any other of your legal rights. Other agreements or changes made to these terms and conditions will only be binding if they are agreed and signed by a legal representative of the company Filipe Albuquerque, Lda..
By accepting these terms and conditions, you agree with the above.
We make every effort to ensure that the prices shown on our website are correct. However, we reserve the right to change them without notice.
The price applied to each product is the one defined on the date and time you placed the order.
2. Orders and payments
If you are under 18 years of age, you must have the approval of an adult in order to buy from the Filipe Albuquerque online store.
All products remain the property of Filipe Albuquerque online store until a payment is made.
We currently only ship to the European Union (except Malta) and the UK. Shipping costs and fees will be available prior to confirming the purchase.
All transactions conducted through the Filipe Albuquerque online store are handled and transacted by third parties that can guarantee your protection. Your card information is not stored and all your card information is transacted using SSL encryption. Please read the terms and conditions of the payment method chosen for the transaction as they will be responsible for the transaction made.
The payment methods available are: Mastercard, Visa, American Express.
Once your order has been processed you will receive an email with a tracking number and further details via email.
Your order will be shipped within 7 working days counting from the purchase date, unless you are purchasing a pre-order product. In this case, we will keep the other items so that we can later ship the complete order. In this case, if you want to immediately receive the products already available, you can ask for partial shipments, just contact us via email at email@example.com. To check the shipping cost for your country, see our Shipping guide.
Filipe Albuquerque Lda is a company established in Portugal and the customer is responsible for the payment of any duties, customs, charges or additional taxes imposed by the country of destination for delivery. No customs charges will apply to orders delivered in European Union countries.
From the date they are shipped, orders have an estimated delivery time of 48 hours in Mainland Portugal, 3 to 5 working days for other European countries and up to 3 weeks for islands (especially islands with fewer connections, according to the information provided to us by the transport company). Delivery times are estimated and not guaranteed by the shipping company.
If you are not at home during delivery hours (which is Monday through Friday, during working hours), I recommend that you indicate an alternative address as a signature may be requested at the time of delivery.
If you have chosen a pre-order item, this period only starts after the shipment.
Products from the online store can be personalized, with an autograph or dedication. For this reason, they may take longer to be sent. Delivery times are counted from the dispatch date.
You can cancel any order, as long as it has not yet been prepared. Send us an email (firstname.lastname@example.org) and the cancellation will be free of charge. If cancellation is not possible, the products will be sent to you anyway, you will only have to refuse them upon receipt. The items will be returned to us and your money will be refunded (only after we have received the products minus the initial shipping costs).
We do not accept returns or cancellations for personalized orders.
If you choose to decline your order, you will be responsible for any fees the order may incur and for the cost of shipping it to our address in Portugal. This amount will be taken from the total refund of your order.
If your order has been returned to our store, you will be responsible for repaying the shipping costs so that we can ship it again. If the order is not claimed within 8 days, you will be responsible for any fees that may occur and for shipping the order to our Portuguese address. This amount will be withdrawn when we refund your order.
Please note that local taxes (sales tax, customs duties) may apply depending on your region and your local customs duties. These fees are the sole responsibility of the customer.
3. Exchanges and returns
It is not possible to make exchanges.
It is possible to return the item(s) purchased at the Filipe Albuquerque store. All returns must reach our office within a maximum period of 14 days after receiving them, counting from the date of delivery.
We do not offer free returns or prepaid labels.
We do not accept returns of personalized items that contain a dedication or other specific element for the order placed.
The return of any item must reach our address (Rua Gomes Freire 83, 3000-204 Coimbra, Portugal) within a maximum period of 14 days after receiving it. You can receive a refund of the purchase price of the products excluding shipping costs once the item has been returned in its original condition.
If our tests prove that the items have already been used or exchanged, we will not accept them. Items will be returned to the customer without prior notice.
We recommend that you use a shipping method that allows tracking, as we are not responsible for the loss of your return.
To return an order, just follow these steps:
1. Start by confirming that the item does not show any signs of use.
2. Then place it in our box and enclose a copy of the receipt with your name and order number.
3. Use a tracking shipping option, as we are not responsible for the loss of any order. If you live outside the European Union, you must indicate on the customs declaration that this is a refund and that the value is 0 euros.
Returned orders that do not comply with these requirements may cause a delay in the return processing and/or the impossibility of executing the refund.
After my team receives the returned items, please allow up to 10 days to receive your refund, excluding shipping costs.
4. Force majeure
Events that occur outside the control of Filipe Albuquerque online store and which are not predictable must be considered force majeure events, meaning that Filipe Albuquerque online store is free from its obligations to comply with contractual agreements. An example of this type of event is government action or omission, new or changed legislation, conflicts, embargoes, fire or flood, sabotage, accident, war, natural accidents, strikes, or lack of supply by suppliers. Force majeure also includes government decisions that affect the market and products negatively, e.g. restrictions, warnings, bans, etc.
Filipe Albuquerque online store reserves the right to cancel and refund any order suspected of fraud in order to guarantee the security of our consumers’ transactions through our online services.
Filipe Albuquerque online store reserves the right to use all legal remedies to deal with any violation or disrespect for these Terms and Conditions, including the right to block access to the website/or forward transaction information to the authorities or payment providers. Individuals who violate the restriction of password-protected areas on the site may be subject to legal action.
6. Who we are / Help
Filipe Albuquerque, Lda.
Rua Gomes Freire 83, 3000-204 Coimbra
VAT no: PT510162983
7. Customer complaints
We make an effort to answer to all customer complaints or inquiries within a maximum period of 7 working days.
You can file your complaint via the following link: https://www.livroreclamacoes.pt/inicio.
8. Alternative resolution of consumer disputes
In the context of online purchases (online), the consumer has a period of 14 days, counting from the day he acquires physical possession of the goods or from the day he acquires physical possession of the last good, in the case of several goods ordered in a single order and delivered separately, to return the order made at online shop Filipe Albuquerque, at no cost in addition to those established in this clause and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of the DL nº 24/2014, of February 14, in its current version.
To exercise this right, you must unequivocally declare that you intend to terminate the contract and must return the complete article, in the same conditions in which it was sold, without signs of misuse, in original packaging and in good condition.
If so, the consumer can exercise the right of free withdrawal by filling out and sending electronically the free withdrawal form template attached to the aforementioned Decree-Law No. 24/2014, of February 14th or through any other declaration unambiguous resolution.
The return by the customer must be carried out within a maximum period of 14 days after notification of the decision to terminate the contract pursuant to the Right of Free Termination. If you cancel the order and return it within the period indicated above, the payment will be returned to you by the same means that you made it, no later than 14 days after we have received your communication and order.
Filipe Albuquerque online store is not responsible for products lost by mail or customs, so keep your tracking information.
Along with the products, always send us your receipt and order number. If a returned item is shipped outside the European Union, please mark the order as “RETURN GOODS” to avoid customs charges. We are not responsible for any fees imposed on orders returned to us by customs.
Once we have received the products, please allow 7-20 days to receive a refund, shipping costs not included. The return will be made through the same payment method that was used in the initial purchase.
Without prejudice to the foregoing, the provision of personalized products, products with signs of use and gift cards is excluded from the Right of Free Termination of the Contract (that is, they cannot be returned).
In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution Entity listed in this link: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx
You can find more information on the Consumer Portal (www.consumidor.pt).
9. Additional information
Filipe Albuquerque online store reserves the right to change any information, including prices, technical specifications, terms of purchase and product offer without prior notice. In case a product is out of stock, Filipe Albuquerque online store has the right to cancel the order and refund the amount paid.
Please note that your use of this website and any other of our services constitutes acceptance of these Terms and Conditions.
What are Cookies?
Cookies are small text files downloaded and saved on the smartphone, tablet, computer or any other device with an operating system and Internet access, through the browser and containing information about preferences and user navigation, not including, as such, any personal data.
Cookies are essential for the user to access content and services, they are used to store the user’s preferences in terms of interest, need and usefulness, which allows for a faster and more efficient navigation. They do not damage the user’s equipment and the fact that they are active makes it possible to identify and resolve possible errors that may arise.
There are two types of cookies: session cookies and cookies that are permanently stored on your computer.
The first type of cookie that is used the most are session cookies. During the time you visit the site, our server gives your browser a unique thread so that you are not confused with other visitors. A session cookie is never permanently stored on your computer and disappears as soon as you close your browser.
The second type of cookie permanently stores a file on your computer. This type of cookie is used to track how visitors move around the site. This is only used to provide visitors with better service and support. Text files can be deleted. On the website www.filipeaalbuquerque.com we use this type of cookie in order to track your shopping cart and to retain statistics about our visitors. The information stored on your computer is just a unique number, without any connection to personal information.
We may collect the following information:
– Contact information including email address;
– Demographic information such as zip code, preferences and interests;
Other information relevant to customer surveys and/or offers.
To find out what information we collect, see the list of cookies.
What do we do with the information collected
Filipe Albuquerque online store, its subcontractors or partners (example: transport companies) are the entities that can access and use the information collected by cookies.
We do not store any personally identifiable information in the cookies used, as they are not used to target advertisements to the user depending on their navigation, nor for other advertising purposes of their own or of third parties.
The user can at any time access the browser configuration options and disable part or all of the cookies on this website. Blocking cookies may affect your experience of this website as a user.
Temporary and permanent cookies
Temporary cookies remain in the cookie file and are automatically removed from the equipment when the user logs out of the browser, while permanent cookies are stored at the browser level on the access device and enable the identification of the user on the next visit to the website and they are stored on the device until the user deletes them manually or until the expiration date.
Type of cookies
- Essential cookies allow the user to browse the website and use the features provided, such as accessing secure areas of the website such as the personal area. Without these cookies the functionalities do not work correctly.
- Analytical cookies used anonymously allows to obtain aggregated data for statistical analysis and website improvement.
- Functional cookies allow for easy and personalized navigation, by saving user preferences regarding the use of the website.
- Third-party cookies, we use third-party components, so there are cookies from other entities such as YouTube, Facebook, Twitter, Google Analytics, among others.
- Session cookies can be temporary or permanent. Temporary session cookies are used to collect data during navigation and remain in the cookie file until the user leaves the site, thus they are eliminated when the user closes the browser window. Permanent cookies stay. They are essential for analysis and for the site to adapt navigation to the user’s preferences and interests.
- Advertising cookies are used to target advertising according to the interest and browsing habits of each user, to match their needs.
Check the list of cookies and the information they keep from any user when browsing this website:
_ga: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.
tk_or: This cookie is set by the JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack.
tk_r3d: The cookie is installed by JetPack. Used for the internal metrics for user activities to improve user experience.
_gid: This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
tk_lr: This cookie is set by the JetPack plugin on sites using WooCommerce. This is a referral cookie used for analyzing referrer behavior for Jetpack.
Check the list of cookies collected by third parties with your account signed in one of those entities and check the information they keep from any user that is browsing their website.
For more information about cookies and their use, we suggest that you consult the following links, which are presented in Portuguese and/or English.
FA, Lda. is not responsible for the contents of third-party websites, referred to on its corporate pages for informational purposes only, and assumes no responsibility for the termination or modification of any activities on such websites, for complaints or disputes directly or indirectly related to the content of such sites or for any damages that may result from them.
Access to your data
We will never send, sell or exchange your data for marketing purposes to third parties outside FA, Lda..
FA, Lda. will only act as a subcontractor for your personal data and process it on our behalf. Data that is sent to third parties is only used to provide you with our services. As an example, your personal data relating to name and address will be sent to the shipping company so that it can handle the shipment of your order.
All personal information that you provide to us or that we obtain will be treated by FA, Lda. as the person responsible for the personal information. The personal information you provide to us may be used to secure communication, deliveries and payments. You have the right to examine stored information about yourself. You always have the right to ask FA, Lda. to delete or correct the information stored about you.
For each processing of personal data we collect about you we will inform you whether the provision of personal data is legal or required for a contract and whether it is an obligation to provide personal data and there are possible consequences if you choose not to.
Right of access to data
You have the right to know whether or not your personal data is processed.
You have the right to ask for information about the personal data we hold, whenever you want. You can contact FA, Lda. who will send you your personal data via email.
Right to data rectification
You have the right to request rectification of your personal data if these are incorrect or out of date, including the right to complete missing data.
Right to delete data
You have the right to delete any personal data processed by FA, Lda., at any time:
- whenever your data is no longer necessary to achieve the purpose for which it was collected and there is no legal norm that imposes its conservation for a longer period of time;
- in situations in which you withdrew your consent, on which the legitimacy of the treatment was based;
- if you objected to the processing of data for marketing purposes, including the definition of profiles that may be associated with it.
The right to delete your data knows some exceptions whenever:
- there is an unresolved issue with customer support;
- an open order that has not yet been shipped or has been partially shipped;
- there is a debt with FA, Lda., regardless of the method of payment;
- you have made a purchase and we need to keep your transaction details for accounting purposes.
Right to limitation of treatment
During a certain period of time, you have the right to have the data processing limited in its use, that is, “frozen”, and the data cannot be communicated to third parties, transferred internationally, or deleted.
You have the right to obtain data processing limitation in the following situations:
- When contesting the accuracy of the data until the data controller checks the quality of the data;
- When the processing of data has been opposed until it is verified that legitimate interests prevail;
- When the data is requested by the data subject for the purpose of exercising a right in a legal proceeding, even if it is no longer necessary for the controller;
- When the data is unlawfully processed and the holder does not want them to be erased, but rather limited in their use (even eventually taking legal action against the person responsible for the processing).
Right of portability
Whenever FA, Lda. processes your personal data through automatic means based on your consent or an agreement, you have the right to have a copy of the data transferred to you or to others. This only includes the personal data you have provided us.
Right to oppose direct marketing actions
You have the right to object, at any time, and without justification, to the processing of your data for direct marketing purposes, including the definition of associated profiles.
Right to claim with a supervisory body
If you believe that FA, Lda. processes your personal data incorrectly, you can contact us by email to email@example.com.
You also have the right to make it a complaint to a supervisory authority.
Exercise your rights
We take data protection very seriously and as such we have dedicated staff in our customer service who can handle your requests regarding the rights mentioned above. You can contact us at firstname.lastname@example.org.
Control of your personal data
FA, Lda. is the controller of the personal information you send us and is responsible for your information in accordance with the data protection law.
Data Protection Officer
Under national law, it is only mandatory to designate a Data Protection Officer (EPD) in some cases.
FA, Lda., as responsible for the processing of personal data of users of the online store www.filipealbuquerque.com does not carry out large-scale processing related to the regular and systematic control of data subjects, with no customer record for each purchase .
Updates to data protection policy
A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor.
Cookies do not pose any danger to your computer, they consist of text only, do not contain viruses and take up virtually no space on your hard drive.
There are two types of cookies: session cookies and cookies that are permanently stored on your computer. The first type of cookie that is used the most are session cookies. During the time you visit the site, our server gives your browser a unique thread so that you are not confused with other visitors. A session cookie is never permanently stored on your computer and disappears as soon as you close your browser. To use the FA, Lda website without any problem, you must accept cookies. The second type of cookie permanently stores a file on your computer. This type of cookie is used to track how visitors move around the site. This is only used to provide visitors with better service and support. Text files can be deleted.
On the FA, Lda website, we use this type of cookie in order to track your shopping cart and to retain statistics about our visitors. The information stored on your computer is just a unique number, without any connection to personal information.